Sales Support Specialist

Good Day Distro is seeking a motivated and detail-oriented Sales Support Specialist to strengthen our connection between customers, the Sales Team, and our internal Operations. This role focuses on delivering exceptional customer service, supporting sales functions, and maintaining diligent oversight of Accounts Receivable (AR). What You'll Do Serve as the primary link between Sales, warehouse operations, and customer accounts to ensure accurate ordering, fulfillment, and menu management Support Sales Representatives by handling internal tasks, responding to customer inquiries, and processing orders Review account history to identify opportunities for upselling, cross-selling, or promoting new products Manage Accounts Receivable, including aging report review, collections follow-up, payment processing, and resolving billing discrepancies Provide product information, assist with order-related issues, and resolve concerns involving billing, damage claims, or shipment errors Communicate proactively across departments to maintain smooth operations and strong customer satisfaction What You Bring Experience handling customer service, cash handling, and preparing deposits in a professional setting Strong communication skills and the ability to collaborate cross-functionally Excellent organization, accuracy, and attention to detail Proficiency with Microsoft Office (Word, Excel, Outlook) Must be 21 years of age or older Ability to obtain and maintain an OLCC Marijuana Worker Permit Bonus: Cannabis industry experience, AR experience, or familiarity with warehouse/logistics workflows Physical Requirements Ability to sit, stand, and work at a computer for extended periods Occasional lifting up to 25 lbs Ability to work in a fast-paced, cross-functional environment Why Join Us? At Good Day Distro, we value collaboration, integrity, and exceptional service. You'll be part of a team committed to quality, efficiency, and helping our partners succeed. In addition to your base wage, we offer a strong benefits package. Full-time team members are eligible for partially employer-sponsored Medical/Vision Insurance, voluntary Dental Insurance, and company-paid Life Insurance. We also offer Paid Time Off, Sick Time, Paid Holidays, and a generous employee discount at all Groundworks locations. EEO Statement Groundworks Services and our family of brands are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. All employment decisions are rooted in business needs, role requirements, and individual qualifications, without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws. If you need any assistance or accommodation in the application and interview process, please reach out to us at HR@gw-ind.com or 971-254-4290-it would be our pleasure to partner with you.