Customer Service Advisor

Customer Service AdvisorLocation: 1970 Oceanside Blvd Oceanside, CA 92054Compensation: $17.00 - $17.24Worker Type: EmployeeTime Type: Full timeJob Description: Enjoy fantastic working hours from Monday to Friday, 8:00 a.m. to 6:00 p.m., Saturday from 8:00 a.m. to 7:00 p.m., and, unlike other shops, we are closed on Sundays. We offer the flexibility of both full-time and part-time schedules as well.Full-Service Rewards:Biweekly Bonus IncentivesSpot bonuses through our internal rewards programOpportunities for career advancementSundays are closed at most locationsNo late nights or early morningsFull and part-time scheduling is availablePaid time off (PTO) after 180 days401K plan with company matchDailyPayEmployee discountsEmployee referral and fleet acquisition bonusesMedical, dental, and vision insurance benefits are available 30 days after the first day of workPerkSpot platform: Access to exclusive employee discounts on a variety of products, including travel, electronics, concerts, and moreProfessional uniforms paid for and launderedGear Up For Your Role:At Jiffy Lube, our mission is to Create Guests for Life. As a Customer Service Advisor (CSA), you are responsible for creating a warm, friendly environment while building trust. Your main duties include professionally servicing our guests' vehicles and educating them about our products and services through face-to-face service reviews. Through our valued training program, you'll gain certification and expertise in all the services we offer, preparing you for success in your role. If you're looking for more than just a job, seize the opportunity today and start your career!What Does Success Look Like?Greet every guest with a warm welcome and a sincere smilePresent oil options and additional services to customers using a mobile tablet, following the manufacturer's recommendationsEngage enthusiastically with customers face-to-face to provide updates throughout the service, answer questions, and resolve issuesDeliver exceptional guest service by communicating clearly and providing feedback about guest vehiclesCommunicate with the team and assist with the oil change process as neededCheck and communicate oil levels, part numbers, and repair services with the teamThrough training, mastering the menu, products, services, and vehicle specificationsDeliver daily sales targets through educating our guests on products and services, building trust, and Creating Guest's for LifeWhat Is Your Role Within The J-Team?Promote teamwork to ensure timely and accurate guest care during all operating hoursKeep the service center clean and organizedRecord all work performed on the repair orderReport safety issues immediately to managementStrictly follow company policies on vehicle care and operationPerform various manual tasks for extended periods, including light and heavy lifting such as handling tires and wheels, standing, bending, and squattingWhat Do You Need?Previous automotive sales experience is preferred but not requiredAt least 3 months of customer-facing experience is a plus, such as retail, food service, hospitality, etc.Must be at least 18 years old and legally authorized to work in the U.S., without company sponsorship, now or in the futureAbility to read and interpret documents such as safety rules, operating instructions, and procedure manualsStrong communication skills for interacting with guests and team membersA solid work ethic with a positive attitude; self-motivated, reliable, and a team playerShows responsibility, attention to detail, and the ability to follow procedures, identify problems, and make good decisionsPhysically capable of standing for long periods on hard surfaces, lifting to 50 pounds, and performing manual tasks like bending and squattingWilling to work in different temperatures, noisy environments, and around exhaust fumesReady to work flexible hours, including weekends and some holidays, depending on the locationDedicated to following all safety protocols and company policiesPerform other duties as assignedEqual Employment Opportunity: We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.