Computer Support Specialist

Computer Support SpecialistLocation: Austin, TX, USJob ID: ATR 17874Job DescriptionJob Title: Computer Support SpecialistJob Location: Austin, Texas (Onsite)Compensation: $60,000 to $66,000 salary and monthly parking allowanceEligibility/Clearance:Secret Clearancerequired. US Citizenshiprequired. This position supports a government contractJob Description:We are looking for an enthusiastic, well-qualified individual to filltheComputer Support Specialistposition and to join our team ofqualified, talented individuals.The Computer Support Specialist assesses and troubleshoots computersupport problems and applies understanding of computer software andhardware products and services to resolve problems of users. Aids usersand organizations using computer software or equipment. Properlydiagnoses problems and guides users through problem resolution. Sets up,image or repairs computer equipment and related devices. Trains users toutilize new computer hardware or software, including printing,installation, word processing, and email. Responds to phone, web, faxand email requests for assistance using remote tools and automatedtrouble ticketing system. Makes site visits to provide touch labor.Provides account management.Responsibilities (include but are not limited to):Ability to organize, prioritize and meet deadlinesCapable of conveying complex information in a simplistic mannerStrong critical thinking and problem-solving skillsStrong self-starter requiring minimal supervisionAble to take proactive measures to prevent problems rather thanreactive by natureStrong verbal and written communication to effectively expressconcepts, plans, and proposalsRequirements:Essential Duties and Responsibilities: (Not listed in order ofimportance; other duties may be assigned) and must be able toperform the following with minimal guidance:Deploy Government-provided interoperable and integrated standardcommon user office automation desktop software as approved for useby the Army Golden Master program.Provide on-site desktop, software, and peripheral support forNIPRNET and SIPRNET customers; priority support (as defined in theAITP service catalog) for command staff, unit control center, anddirectors; report significant outages and/or customer issues toappropriate Government management personnel.Resolve desktop problems via Remote Control; add/delete accounts andreset passwords as needed; assist with IAVA remediation.Install, configure, troubleshoot, relocate, and repair desktops,handheld devices, and printers.Identify network problems impacting users and work with appropriateTier II or III administrators to quickly restore optimum service.Troubleshoot WiFi and GFE provided broadband devices and VPNconnectivity.Utilize network monitoring tools to monitor and proactively respondor alert appropriate support personnel.Submit daily systems reports and contact the next level of supportto escalate unresolved problems.Answer HELPDESK calls and utilize the automated incident trackingsystems to record work orders. Provide technical customer support.Configure, diagnose, reimage, reload, utilize, troubleshoot andrepair all MS Windows based laptops and desktops loaded with Windowsvista and Windows 10 OS and all associated peripheral devices.Configure, diagnose, reload, utilize troubleshoot and repair all MSWindows Office 2013 applications with a good understanding ofOutlook and related components.Configure, diagnose, reload, utilize troubleshoot and repair allNCES products.Configure, diagnose, reload, utilize troubleshoot and repair allJabber Instant Messaging (IM) applications.Configure, diagnose, reload, utilize troubleshoot and repair allWiFi and AirCard applications and wireless services.Configure, diagnose, reload, utilize troubleshoot and repair allhandheld devices and handheld device Common Access Card (CAC) SmartCard readers.Utilize Active Directory tools to manage and create objects in MSServer. Utilize remote tools to connect to remote desktops.Applications include SCCM.Assist users during briefings and events with all collaborativetools such as Google Earth, Defense Cyber Operations (DCO) ConnectOnline, Jabber, Portals, and alert systems.Desired Qualifications:Candidate must have solid knowledge of information securityprinciples and practices, as well as an advanced understanding ofsecurity protocols and standards.Extensive knowledge of ApplicationsExtensive knowledge of PC Software, Operating Systems/Windows 7, 10,MS Office applications with strong Excel skills, Outlook andInternet Browser. Citrix and virtualization knowledge a plusGeneral knowledge of Windows technology and TCP/IP networkingEducation/Certifications:High school/GED3+ years of experience performing PC maintenance functionsMust possess and maintain anIT I level certification IAW AR 25-2and anIAT II certifications IAW DoD 8570.01-MandBBP 05-PR-M-0002-MS Desktop Support Technicianor equivalent certification preferredATR is an Equal Opportunity Employer (EOE) who will provide equalemployment opportunity to employees and applicants for employmentwithout regard to race, ethnicity, religion, color, sex, pregnancy,national origin, age, veteran status, ancestry, sexual orientation,gender identity or expression, marital status, family structure, geneticinformation, or mental or physical disabilityFirst NameRequiredLast NameRequiredEmail AddressRequiredPhone NumberCountryNoneAfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo-BrazzavilleCook IslandsCosta RicaCôte d'IvoireCroatiaCubaCuraçaoCyprusCzechiaDemocratic People's Republic of KoreaDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFederated States of MicronesiaFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIslamic Republic of IranIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of KoreaRepublic of MoldovaReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaState of PalestineSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited Republic of TanzaniaUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVaticanVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabweState/ProvinceNoneAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWashington, D.C.West VirginiaWisconsinWyomingCityZIP/Postal CodeResumeChoose File...Required, maximum file size is 512KB, allowed file types are doc, docx, pdf, odf, and txtMessageSuccess!Your application was successfully sent!