Strategy Division Manager

Job SummaryThe Strategy Division Manager (SDM) is responsible for the direct oversight and empowerment of employees in the following positions: Assessment Consultants, Business Strategists, and Client Engagement Manager (contracts). The SDM will report to the General Manager and work collaboratively with the whole company to ensure that employees responsible for client acquisition are supported and have what they need to fulfill their duties, and that communication is properly facilitated with other departments.Core FunctionsEmployee ManagementIncludes individual skill development; providing and soliciting feedback; monitoring performance; facilitating teamwork; answering questions; setting and maintaining context and priorities; and supporting a collaborative culture.Contribute to the development of SWC processes, systems, and culture through project workIncludes creating and maintaining documentation of systems and processesCollaborating with GM and OM on how to improve processesSupporting third party relationships for lead development and related functionsAssist in the rollout of new structures, workflow changes, and tech updatesClient SupportServe as an escalation point for client issues when they are presented to the company via the Strategy TeamMonitor client progress from Onboarding through Whiteboard in concert with the CDM, GM and OMEssential Duties / Supervisory ResponsibilitiesWork with the General Manager to support the employee lifecycle; participate in interviews and hiring decisions; train, support, grow employee skill sets; execute/manage PIPs and, if necessary, fire employees (with support from GM).Hold 1:1 meetings with all direct reports.Conduct reviews with all direct reports.Participate in all necessary management and team meetings to support Strategy Division, its employees, and the SWC operations teamRegularly review dashboard, metrics, and work-product; report on trends as needed; be prepared to answer questions from the GM, OM or board about progress, leadflow, pipeline etcManage, execute and/or participate in all assigned projects from the Management team or Board. Keep projects current in the appropriate project management platform(s).Participate in cross-divisional initiatives as needed including, but not limited to, helping to train employees in any departmentSeek opportunities for professional development, individually and for members of the division.Position RequirementsBachelor’s Degree or equivalent professional experience in business/finance or related fieldManagement, supervisory, or leadership experienceExceptional written, verbal, and listening skillsExcellent attention to detail and organizational skillsMust be available to work in our Northampton office on a consistent weekly schedule. Some remote work is available.Physical, Environmental, or Special DemandsSedentary work, which primarily involves standing or sitting for prolonged periods. No adverse environmental conditions are expected.DisclaimersNothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.