Technical Support Engineer

Technical Support Engineer The Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience. Televic Conference develops, manufactures, and markets conferencing solutions to high-profile customers worldwide, including the United Nations, the European Parliament, the French Senate, and similar entities. What's in it for you? Chance to work on state-of-the-art products in a sustainable market. Full-time contract with an internationally successful company rooted in Belgium. Attractive salary and personalized Televic Bonus Plan plus legal benefits. Environment driven by teamwork and a constant will to innovate. Opportunity to deliver quality—what we stand for. Stimulating, no-nonsense mentality that values your unique talents and growth. Key Responsibilities Provide advanced technical support and resolve customer issues efficiently, managing escalated technical troubleshooting and ensuring prompt resolution. Identify product training needs and conduct training sessions to ensure customers are proficient in using our products. Design test procedures and scenarios based on product specifications and customer feedback; conduct thorough testing to ensure product reliability and performance. Analyze system usage data and customer feedback to identify patterns and areas for improvement; develop insights and recommendations to enhance customer satisfaction. Collaborate with product management and R&D teams to address escalated issues and provide a continuous customer feedback loop. Identify upselling and cross-selling opportunities during customer interactions. Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met. Professional Skills We're Looking For Bachelor's degree in Computer Science, Engineering, or a related field. 1–2 years of customer success or technical support experience. Strong technical troubleshooting and problem-solving skills. Excellent communication and training delivery abilities. Experience in testing and quality assurance processes. Proficient in data analysis and interpreting system usage metrics. Fluent in English and French. Willingness to travel 10–15% of the time. Televic Belgium Our HQ with over 300 colleagues! We are an equal-opportunity employer. All qualified applicants will receive consideration for employment. J-18808-Ljbffr