Operations Analyst

Job DescriptionECS is seeking an Operations Analyst to work remotely.ECS is seeking a full-time Operations Analyst. The Veterans Health Administration (VHA) is America’s largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.The Operations Analyst will help design and implement a lean, responsive, and rapid decision-making model supporting Office of Health Informatics (OHI) EHRM within the current VHA governance structure. This individual will also provide solutioning and decision-making support, research and analysis, program management and communications support for the EHRM Tier 1 Subject Matter Expert (SME) Teams.Primary ResponsibilitiesTrack EHR Tier 1 SME Team actions and escalate identified risks.Contribute to solving complex issues.Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway. Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders.Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates.Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions.Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.Develop EHRM Tier 1 Bi-Weekly Status Reports.Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval.Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members’ workflow designs.Support project management activities including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME team activities, meetings and events.Work with clients to develop, refine and maintain processes, guidelines, rules and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks.Support strategic communications and change management efforts including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement.Salary Range: $80,000 - $92,000BenefitsGeneral Description of BenefitsRequired SkillsBackground in healthcare required4+ years of relevant experienceBachelor’s degree in related fieldAbility to interact and engage with executive-level stakeholdersProficiency in Microsoft Word, Excel, PowerPoint and SharePointAbility to obtain and maintain a public trust clearanceLegal authorization to work in the U.S.Desired SkillsExperience supporting EHRM projectsKnowledge of military and Veteran populationsStrong critical thinking and analytical skillsProven ability to organize, prioritize and work well with othersAbility to communicate thoughts, ideas and solutions logically both written and orallyAbility to get up to speed quickly on complex issuesDesire to work in a fast-paced, rapidly evolving environmentCapable self-starter with a drive to get all types of work done and high attention to detail#ECS1ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3200+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.