Customer Service Representative

Key ResponsibilitiesOrder Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues. QualificationsEducation: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.Prior business experience or customer service experience is a preferredTechnical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.Communication: Ability to explain complex product differences and assess unique customer needs. What We're Looking ForA "proactive" mindset-you don't wait for the phone to ring; you look for ways to help the customer.Strong organizational skills to handle dialer functionality and call campaigns.Familiarity with collections regulations and pricing strategies.Equal Opportunity Employer