Community Engagement and Moderation

Company Description Gift is a platform designed to foster genuine connections and build meaningful communities around shared interests, including creators, brands, and common passions. Unlike traditional social media, Gift emphasizes celebrating others through thoughtful gestures like sharing photos, videos, or links that reflect care and connection. User identities are shaped by the outpouring of support and appreciation they receive, creating a space for authentic relationships and thriving communities. For creators and brands, Gift offers an avenue to nurture deep, lasting connections rather than self-promotion. At its core, Gift is committed to redefining social media as a space that truly brings people together. Role Description This is a remote contract role for a Community Engagement and Moderation professional. In this role, you will be responsible for managing the online community by engaging with members, fostering meaningful conversations, and ensuring a safe and welcoming environment. Daily tasks include moderating content, addressing community inquiries, enforcing community guidelines, and providing an excellent customer experience. You will also help create a positive atmosphere that aligns with the value of authentic connections. Qualifications Strong interpersonal skills and a natural inclination for fostering positive relationshipsExperience in community engagement and community managementExcellent verbal and written communication skillsHands-on experience in customer service practices and resolving community concernsStrong organizational skills and the ability to manage multiple tasks effectivelyProficient in relevant community management tools and platformsDemonstrated ability to adapt communication style to different audiencesExperience in moderating online communities and enforcing guidelinesFamiliarity with social media trends and online community behavior is a plus