RV Resort Manager

OverviewRV Resort Managers are responsible for the operational & continued profitability of the resort & serve as the day to day point of contact for guests and residents. They are responsible for administrative activities, marketing, leasing & home sales of new and pre-owned homes, property maintenance, budgeting & most importantly resident & guest relations.Job DutiesEnsures guests & residents receive the highest levels of service consistent with Sun's Customer Service philosophy (Essential)Handles resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)Handles delinquencies & approves eviction proceedings while adhering to Sun's policies (Essential)Reviews residency applications & approves or denies residency (Essential)Ensures compliance of policies designed to increase team member safety. Submits workers' compensation accident & incident reports on a timely basis (Essential)Reports deficiencies which would adversely affect the operation of the resort to the RVP (Essential)Enforces resort rules & regulations (Essential)Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)Ensures that overall resort appearance is well maintained & groomed to Sun's curb appeal standards (Essential)Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accountsConsults RVP to determine the best course of action in the event a question or situation does not have an established guidelineOversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards RV income report to Main OfficeInspects & recommends purchase & renovation of used/repossessed homes.Markets models, pre-owned & brokered homes for sale. Prepares documents to list and sell homesIdentifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-insAssists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guestsAssists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needsReviews monthly property accounting reports and compiles reports for the Accounting department. Prepares monthly explanation of P&L variancesRequirementsHigh School Diploma or GED (Required)2 years in property management/resort experience, including 2 years of supervisory experience (Required)6 months in previous sales and leasing experience (Preferred)6 months in experience with NetSuite (Preferred)General knowledge of property maintenanceAbility to thrive in a fast-paced environmentWorking knowledge of basic accounting principlesThorough knowledge of federal, state and local laws pertaining to fair housing and employment lawBasic computer proficiency, including email, the internet and Microsoft Office SuiteFlexibility to respond to resort needs during non-business hoursAbility to live on-site within the resort (housing provided), if applicableMust have a valid driver's licenseRewards & BenefitsAt Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your familyVision PlanVoluntary Health and Dependent Care Reimbursement AccountsLife and Accidental Death and Dismemberment InsuranceShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and morePaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury dutyJob Reference: 135263At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!Accessibility AssistanceIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email.US State Team Member Privacy NoticeJ-18808-Ljbffr