Territory Manager - Site Based Thermal Services

Territory ManagerUnder general direction, the Territory Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned Site Based team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers. ResponsibilitiesBuilds and motivates teams to execute Service's sold solutions including, Site Based Contract Delivery, Product Startup and warranty support, systems upgrades and T&M business growth. Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI's). Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI's). Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost. Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes. Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer's decision-making associates, all of which enhance the local reputation of Liebert Services and the local team. Drives Vertiv safety programs and policies while supporting an overall safe working environment. Drives operational review meetings, reviewing safety and operational excellence performance metrics. Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1's and operational reviews. Supervisory ResponsibilitiesLeads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers. Manages a defined team of Site Based Service Supervisors and technicians with a focus on delivering best in class thermal services delivery and overall responsibilities of customer facing field service engineers (CE's).Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.QualificationsGraduate Engineer BSEE or BSME and six years' experience OR Graduate of applicable Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience. A high degree of communication, supervisory, organizational and management skills are required High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences. Able to lead and direct diverse teams. Strong knowledge of Critical Power Infrastructure Services & related industry standards, such as OSHA and NFPA. A good theoretical background and strong management skills are necessary. Communicate effectively, in writing and verbally, with clients, peers and management. Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills. Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research. Willing to work flexible hours, weekends, holidays and night work. Able to travel up to 50% of time. Valid Driver's License.