Document Imaging Coordinator

EAGLE BANK POSITION DESCRIPTION Position Title: Document/Imaging Coordinator Date: August 2026 Reports To: Deposit Services Officer FLSA: Non‐Exempt GENERAL SUMMARY Performs various duties related to document imaging and records retention. ESSENTIAL JOB FUNCTIONS  Complies with all Eagle Bank policies, procedures, performance and cultural standards and expectations, as well as state and federal regulations.  Performs research for Bank personnel using imaging technologies. Document Imaging Scans, indexes, and archives documents, including loan files, ensuring accuracy, completeness, and proper classification. Performs quality control reviews of scanned images to confirm image clarity, legibility, and correct indexing. Performs research for Bank personnel using imaging technologies. Maintains document accuracy in compliance with Bank policies, internal controls, and regulatory requirements. Troubleshoots scanning, imaging, and digitized document issues; coordinates with IT staff to resolve user technical or equipment-related problems. Coordinates the record retention parameters set in Identifi with I.T. Deposit Service Help Desk Answers inbound customer calls promptly and professionally. Assist customers with deposit account transaction-related questions. Resolves customer issues efficiently or escalates according to established Bank procedures when/if needed. Accurately documents detailed customer interactions, inquiries and resolutions. Functions as the primary resource for daily implementation of the Bank’s Record Retention Policy and Program. OTHER DUTIES AND RESPONSIBILITIES  Other duties as assigned. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. *External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. COMPETENCIES  Accurate/Detailed Oriented – Is precise and accurate and pays attention to details; double checks work before passing it on.  Action Oriented/Proactive – Enjoys working hard, is action‐oriented and full of energy, seizes opportunities, expresses opinions and initiates ideas, is engaged in the process, is proactive in helping others, and takes tasks and runs with them.  Trustworthy/Confident – Creates, builds and maintains a strong sense of trust and confidence with others, empowers others, treats others fairly and truthfully, values the opinions of others, acts with tact and diplomacy, models organizational values, and words and actions are consistent.  Flexible/Adaptable – Understands things can change, adapts quickly to change, is willing to listen to other opinions or ways of doing things, and will embrace constructive change even if it is personally difficult.  Self‐Aware/Motivated to Grow Professionally – Is aware of own strengths and areas for development, values constructive feedback from others, works to overcome limitations, and continuously looks for ways to develop skills.  Team Player/Collaborative — Works cooperatively with others, makes efforts to include others in the team, encourages all to participate in discussion, celebrates wins together, contributes to achieve a common objective, communicates well, makes decisions that benefit the team, and assists others when needed.  Integrity/ Leads by Example – Adheres to an appropriate and effective set of core values and beliefs during both good and bad times, acts in line with those values, rewards the right values, practices what he/she preaches, seen as a truthful and trusted individual, and keeps confidence. PREPARATION, KNOWLEDGE, SKILLS & ABILITIES High School diploma or equivalent required. Minimum one year experience with document management/imaging or a related field required. Proficient working knowledge of commonly-used concepts, practices and procedures related to document/imaging technology required. Ability to fluently read, write, speak, and understand the English language required. Ability to adapt to changes in the work environment, manage competing demands and deal with frequent change, stress and/or unexpected events. Proficient use of computers and technology required (i.e. Internet, PCs, MS Office, etc.). WORKING CONDITIONS/PHYSICAL DEMANDS  Ability to communicate orally and in writing, alphabetize and collate.  Ability to proofread and check documents for accuracy.  Ability to enter words and data into a computer.  Ability to lift supply boxes and bend/reach to file records. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. *External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Job Type: Full-time Pay: $22.00 - $27.60 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Work Location: In person