Order Fulfillment Specialist - Junior level

CommerceHub and SPS Commerce Experience Required Junior Level Experience working in an E-Commerce environment BBY, WALMART, COSTCO, TARGET , DSG, SAM'S CLUB ETC. This role monitors and processes orders through our EDI system. Order Fulfillment Specialist performs order fulfillment duties such as enter data, create shipping documents for small parcel and LTL orders. Conducts regular audits of transaction details to ensure all order processing maintain the requested accuracy, customer service and quality standards. Essential Functions: · Monitor EDI communications with internal/external partners to insure no interruptions. · Use EDI application dashboard to fulfil drop ship orders · Process and monitor all E-Commerce and LTL orders. · Maintain detailed documentation and process flows of all SOP processes. Logistic: Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers Establish strong relationships with clients, carriers and internal team members Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data Manage and resolve daily carrier service issues, failures and delays Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management Coordinate and oversee all aspects of logistics operations, including demand planning, order picking, packaging, and distribution. Collaborate with internal teams and external partners to ensure timely and efficient delivery of goods. Manage inventory levels and implement strategies to optimize warehouse space. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Develop and maintain relationships with third-party logistics (3PL) providers to support transportation and warehousing needs. Ensure compliance with all regulatory requirements related to transportation, storage, and handling of goods. Qualification/Requirements: Strong computer skills with working knowledge of MS Office Software: Outlook, Word, and Excel Ability to effectively communicate verbally and in writing using professional etiquette Must have strong organizational and “follow-up” skills Demonstrated ability to work as a team Ability to provide sound problem solving Ability to pay excellent attention to detail Ability to work independently and with minimal guidance Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data Experience working with KA big box fulfillment EDI process is a plus Two (2) years of EDI experience is preferred. Experience with EDI documents in retail industry such as 850/856/810/940/945 a plus Proven experience in logistics or supply chain management. Strong knowledge of operations management principles and practices. Proficiency in using logistics software systems to track shipments, inventory, and orders. Excellent problem-solving skills and ability to make quick decisions in a fast-paced environment. Strong communication skills to effectively collaborate with internal teams, external partners, and 3PL providers. Ability to analyze data and generate reports to drive operational improvements. Education/Experience: High School Diploma or GED required Minimum of two years’ experience in transportation industry Or logistic field Minimum of one years’ experience in a customer service or related environment Minimum of one years’ experience in ECommerce industry and Order Fulfillment Note: Experience in warehouse distribution, order picking, and buying is preferred but not required. We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals in a dynamic work environment where you can contribute to the success of our logistics operations. To apply for this position, please submit your resume highlighting your relevant experience in logistics coordination. Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: Dental insurance Employee discount Health insurance Paid time off Schedule: 8 hour shift Application Question(s): Do you have experience using CommerceHub/Rithum? Experience: CommerceHub/Rithum: 1 year (Required) SPS Commerce: 1 year (Required) Ship Station: 1 year (Required) Work Location: In person