Sales Engineer

Position Summary The Sales Engineer is a quota-adjacent, pre-sales role responsible for owning product mastery and delivering high-impact, end-to-end demonstrations of PPi’s product suite—specifically Care Compass—to prospective healthcare clients. This role sits at the intersection of sales, product, and implementation and is critical to advancing late-stage deals. This individual must rapidly develop deep expertise in PPi’s product line, understand real-world healthcare workflows, and confidently demonstrate how Care Compass integrates into and improves EHR-driven environments. The role is accountable for translating buyer pain points into compelling, workflow-based demos that move deals forward and reduce friction in the sales cycle. Healthcare SaaS experience is table stakes. Hands-on EHR experience is non-negotiable. Essential Functions and Key Responsibilities Sales Engineering & Product Demonstration Own the end-to-end demo experience for mid- to late-stage prospects, from discovery alignment through technical validation. Design and deliverworkflow-based demonstrations of Care Compass that reflect real clinical, operational, and administrative use cases. Tailor demos to specific buyer personas (clinical, IT, operations, executive) and healthcare settings. Clearly articulate product value, differentiation, and outcomes in a way that resonates with healthcare buyers. Support sales reps during calls as the technical and workflow authority. Product & Domain Expertise Develop and maintain deep working knowledge of PPi’s full product portfolio, integrations, and roadmap. Maintain fluency in EHR systems, healthcare data flows, interoperability concepts, and common implementation challenges. Stay current on product enhancements, feature releases, limitations, and known issues to ensure demos are accurate and credible. Translate complex technical concepts into plain-language business value for non-technical stakeholders. Deal Support & Sales Enablement Partner closely with Sales to qualify technical fit and reduce downstream implementation risk. Support RFPs, security questionnaires, and technical discovery as needed. Identify and surface upsell or cross-sell opportunities based on prospect workflows and use cases. Provide structured feedback to Product and Implementation teams based on prospect interactions. Cross-Functional Collaboration Work directly with Product, Implementation, Client Success, and Engineering to ensure demo environments reflect real-world deployments. Participate in select implementations to validate what was sold aligns with what is delivered. Ensure a clean handoff from Sales to Implementation by documenting workflows, assumptions, and customer expectations. Process & Continuous Improvement Standardize demo workflows, environments, and assets to improve scalability and consistency. Contribute to sales playbooks, demo scripts, and enablement materials. Identify gaps in product messaging or demo capability and proactively drive resolution. Required Skills & Experience Bachelor’s degree in a related field or 5 years equivalent practical experience. Direct experience with EHR systems (Epic, Cerner, Meditech, Athena, or similar). Prior experience in a Sales Engineer, Solutions Consultant, Demo Specialist, or Pre-Sales role within healthcare SaaS. Strong understanding of healthcare workflows, data interoperability, and clinical/operational use cases. Proven ability to present complex software solutions to diverse audiences. Executive-level communication skills—clear, concise, and credible. Strong organizational skills with the ability to manage multiple deals simultaneously. Self-directed, outcomes-focused, and comfortable operating in ambiguity. Preferred Qualifications Working knowledge of PACE (Program of All-Inclusive Care for the Elderly) and/or MLTC (Managed Long-Term Care) program models. Familiarity with PACE/MLTC operational workflows, regulatory considerations, and care coordination requirements. Experience demonstrating or supporting technology solutions in value-based care, long-term services and supports (LTSS), or complex care populations. Familiarity with HubSpot or similar CRM platforms. Exposure to implementation or customer success in a healthcare SaaS environment. Physical & Work Environment Requirements Primarily sedentary office work with occasional travel for onsite demos, client meetings, or industry events. Ability to travel periodically as business needs dictate. Why This Role Matters This role directly impacts deal velocity, win rates, and customer satisfaction. Poor demos kill deals. Strong demos close them. This position exists to eliminate ambiguity, de-risk buying decisions, and prove value before contracts are signed. Job Type: Full-time Pay: $84,800.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Work from home Work Location: Remote