Bilingual Legal Interviewer (Chinese)

DescriptionBe part of an organization dedicated to enhancing the practice of law and improving our community through programs that provide equal access to legal services. The Bar Association of San Francisco (BASF) has a strong commitment to employee work-life balance and provides a stimulating work environment. BASF currently has an exciting opportunity for a full-time (35 hrs/week), Bilingual Legal Interviewer to be part of the team!About BASF:BASF is a nonprofit organization and the oldest voluntary bar association in California. Today, over 7,400 San Francisco lawyers are members of BASF, which prides itself as being one of the most active and innovative local bar associations. Our offices are located in the Financial District. In addition to services and benefits to our members, BASF provides a variety of legal services to San Francisco residents including our Lawyer Referral and Information Service, Alternative Dispute Resolution, and the Justice & Diversity Center (including the Homeless Advocacy Project) which is the largest provider of legal services to San Franciscans.BASF also offers a variety of charitable programs, including Food from the Bar, Head Start Holiday Gift Program, Law Academy, School-To-College, Destination Law School and the Minority Law Student Scholarship programs.The Legal Interviewer conducts interviews of clients in need of legal assistance by telephone, identifies and classifies legal issues, and refers callers with legal matters to attorneys appropriately screened and qualified to assist. They also respond to and interviews clients who have submitted requests for legal assistance online. In addition, the Legal Interviewer screens clients for eligibility for "low fee" or pro bono legal assistance programs, coordinates appointments with attorneys, and summarizes clients' legal issues via computerized intake forms. They also make referrals to appropriate social service or governmental agencies, when appropriate.The successful candidate will have the following:Education and ExperienceBachelor's Degree in a related field or an equivalent combination of relevant education, training, and expertise sufficient to perform the essential duties of the positionExperience working with diverse communities preferredSkills and Preferred Qualifications and/or RequirementsAbility to communicate fluently on the telephone and in writing in a clear and courteous manner in English/Cantonese/MandarinAbility to multi-task in a high volume, fast-paced environment and independently prioritize with attention to detailAbility to be self-directed and to work as part of a team in a professional and collegial mannerAbility to demonstrate patience and empathy with clients and their needsAbility to exercise good judgment in determining calls that can be referred for LRIS servicesKnowledge of Microsoft OfficeWhy Work For UsWe offer a collaborative work environment, a progressive work culture, and a wonderfully diverse staff. Additionally, we have a standard 35-hour workweek, flexible scheduling (manager's discretion), and we are a mission and values based organization.We also offer competitive pay and a generous benefits package that includes: a choice of medical insurance plans, dental insurance, vision insurance, pretax commuter, health, and dependent care accounts, employer paid short- and long-term disability insurance, life insurance, and a retirement and profit-sharing benefit, and more!To find out more about BASF, please visit www.sfbar.org.To ApplyPlease submit cover letter along with a resume.Equal Opportunity Employer