Sales Operations Associate

Job Description:About ETS:For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.The Sales Operations Associate will support the sales team by optimizing workflows, managing sales data, and leveraging technology to increase sales productivity. The candidate will be responsible for ensuring operational activities run smoothly and align with our business objectives . This role demands a strong analytical mindset, proficiency in CRM and sales software, and the ability to work collaboratively across various departments. Sales Strategy and Execution - Assist in the development and implementation of sales strategies. Analyze performance data to identify trends, forecast future performance, and provide recommendations to improve efficiency. Data Management and Analysis - Maintain accurate records of all sales figures, reporting systems, and sales databases. Provide regular reports to management on sales metrics, opportunities, and threats. CRM Management - Oversee the CRM system; ensure it functions smoothly, captures essential data, and is utilized effectively by the sales team. Train new users and troubleshoot any issues that arise. Process Improvement - Continuously evaluate and improve sales processes to streamline operations, reduce costs, and enhance customer satisfaction. Implement new tools and technologies as needed. Sales Support - Provide direct support to sales teams in large complex deals and ensure that all administrative and operational aspects are managed effectively. Collaboration and Communication - Act as a liaison between sales, marketing, logistics , customer service, and finance departments to ensure aligned objectives and timely execution of business strategies. Training and Development - Develop and deliver training materials related to sales techniques, processes, and tools. Ensure that the sales team is knowledgeable about the latest sales practices and technologies. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Required Experience: Proficiency in CRM software, MS Excel, and other analytical tools. Strong ability to analyze data, understand trends, and make data-driven recommendations. Excellent interpersonal and communication skills, both written and verbal. Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks. Strong problem-solving skills and the ability to work under pressure. Bachelors degree in Business Administration , Marketing, Economics, or related field. 5+ years of experience in sales operations, business analysis, or a similar role within a sales-focused environment. ETS believes in a Total Rewards philosophy for our employees, and they include:Health, Vision, Dental insurance plans to choose fromGenerous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!Generous PTO and vacation time to balance your work and lifeAdditional 8 hours of PTO for volunteer workRetirement plan (401(a)) and traditional Roth (403b) with company contributionCommuter Benefits, Pet Insurance, 1 year subscription to Calm AppETS is mission driven and action oriented Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees. How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you! Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice. ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results. Keyword: Sales Operations Associate