Walls Account/Senior Account Coordinator

About Empire OfficeEmpire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.OverviewEmpire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer’s expectation.Key ResponsibilitiesAcquire vendor discounts and verify pricing (CDA)Assist and verify specificationComplete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)Complete applicable instructionsColor code floor plans and organize countsRequest COIManage and put COM and COL on reserveManagement of CODsHandle auto pricingAssist in request for labor quoteEnsure proper approval documentation prior to quote conversion to orderRequest proforma invoices for clients who have deposits requiredEnsure orders are released in our Hedberg systemOrder Follow-up:Confirm receipt of purchase order with vendorConfirm receipts of acknowledgement from vendorCreate and manage vendor request for depositLead resolution of acknowledgement discrepanciesCreate order status reports (initiate and maintain throughout)Pre-Installation:Create Operations request (advise union/non union; ST or OT)Assist in preparation of installation package/binderInstall:Maintain punch list documentation (dates, advise clients)Order punch list items (if n/c required request)Create laser and RA tickets when PM is not involved to prompt freight claimsComplete installationPost Installation:Invoice upon delivery and installationDay two ordersMaintain client contact to ensure satisfactionOther:Input and set up new customers and vendorsRequest warranty informationProduct Mix ReportQualificationsSkills & QualificationsHigh School Degree plus 1-3 years of professional experienceBachelor’s degree or equivalentFurniture or dealership experience a plus but not requiredMicrosoft Office knowledge (Outlook/Excel/Word) is a plusStrong communication skills, both written and oralAbility to take initiative and think proactivelyComfortable handling multiple tasks at a timeProven organizational and time management skillsPossesses critical thinking capabilities to solve any issuesUnderstands and adheres to deadlinesWorks well in a team environment