Technical Customer Support Representative

Technical Customer Support Representative at Smartly TechnologiesLocation: United States — 100% RemoteJob Type: Full TimeSalary: $62,500 - $72,500 per yearAbout The OpportunityThe Technical Customer Support Representative opening at Smartly Technologies supports day-to-day work across managed IT, cloud services, cybersecurity, technical support, implementation, and client technology operations. In this position, you will combine customer service with structured troubleshooting for product, platform, or technology-related questions while working with the records, systems, and teams used by Smartly Technologies.What You'll Work OnRespond to technical questions from users and technology clients through email, chat, phone, or ticketing channels.Gather issue details, verify account or system context, and guide users through documented troubleshooting steps.Record every case, action, and outcome so technical and customer-service history remains complete.Resolve supported issues independently and escalate defects, security concerns, or complex cases appropriately.Follow up after technical actions to confirm that the customer can continue using the affected service.Share recurring user questions and technical friction points with users, clients, engineers, and service teams for product or process improvement for Smartly Technologies.Skills & ExperienceExperience in technical support, help desk, software support, IT operations, or customer support is preferred.Strong troubleshooting, documentation, and customer-communication skills.Comfort working with ticketing systems, knowledge bases, remote-support tools, and web-based applications.Strong written communication and the ability to document work clearly in a remote environment.Reliable internet access and a quiet, secure workspace suitable for handling business information in Smartly Technologies's remote-work environment.Ability to complete a pre-employment background check.Position DetailsEmployment type: Full TimeWork arrangement: 100% Remote — United StatesExperience level: AssociateBase salary: $62,500 - $72,500 per yearApplyTo be considered, submit your resume and complete the online application with current contact and employment information.