Logistics Systems Operation Coordinator (EM7183)

Why join Samsung SDS?Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.We are seeking a Logistics System Operation or Develop Coordinator with strong system and programming expertise to design, develop, and maintain automation tools and data processing systems of logistics.This role involves analyzing technical requirements, managing data workflows, and ensuring the stability and efficiency of system operations across various platformsKey ResponsibilitiesAnalyze and define system and business requirements; develop use cases for automation and process improvementsMonitor and analyze system data to ensure accuracy, stability, and consistency of daily operationsManage and support logistics systems (WMS, TMS, Cello) to maintain data integrity and operational efficiencyProvide technical support to end-users by troubleshooting system issues and resolving operational disruptionsCollaborate with cross-functional teams to identify process gaps and recommend system and workflow improvementsPrioritize system enhancement requests based on business impact and operational efficiencyDevelop and document technical solutions and improvement plans for submission to internal and HQ development teamsCoordinate with development teams (including HQ) to support system enhancements and issue resolutionPlan, execute, and validate system testing (UAT) to ensure quality of new features and system changesSupport system deployment activities, including cutover planning and post-implementation monitoringTrain users on system functionalities and provide ongoing support and guidancePerform daily operational and administrative tasks related to system and data managementPerform other duties as assigned by management