Agent Product Manager (Enterprise)
About Pallet Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We've raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we've achieved 700% revenue growth and are just getting started.Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company in logistics.Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.About the RoleAs Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.Why This Role Is DifferentYou won't inherit a playbook, you'll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You'll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems.How You'll Make an ImpactServe as the executive point of contact for customer deployments and long-term successLead customer discovery to understand workflows, constraints, and success criteriaTranslate complex business processes into executable AI agent workflowsPartner with Forward Deployed Engineers to validate assumptions and execute technicallyConfigure, test, and release agent configurations for customer use casesOwn deployment plans, timelines, risks, and stakeholder communicationLead customer kickoffs, milestone reviews, QBRs, and executive updatesProactively manage scope changes, escalations, and expectation-settingImprove and scale onboarding and deployment processes over timeTravel for key customer milestones and kickoffs as needed (~25%)What Success Looks LikeCustomers have clearly defined, executable workflows aligned to their business realityDeployments stay on track despite ambiguity, changing requirements, or complexityExecutives feel informed, confident, and trust Pallet as a long-term partnerInternal teams are aligned, accountable, and coordinated around customer outcomesDeployment processes become more repeatable and scalable without sacrificing qualityWhat You'll Bring6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)Strong technical acumen: able to reason about workflows, APIs, and system behaviorComfort operating in fast-moving, ambiguous environmentsExcellent written and verbal communication skillsExperience managing multiple concurrent, high-stakes projectsFamiliarity with LLMs, APIs, JSONStrong Excel / PPT skillsSaaS experienceBasic SQL literacyNice to HaveTechnical degree (CS, Engineering, Math) or equivalent experienceExperience with AI-driven or workflow automation productsLocation & LogisticsIn-person, based in our San Francisco office or NYC officeTravel required for major customer milestonesInterviewing: Remote with final in-person roundCompensation$120k–$240k base salary, depending on level and experienceCompetitive equity and full benefits packageBenefits🩺 Health, vision, and dental🏝️ Flexible PTO💸 Competitive salary + equity🪜 401(k)📚 Annual learning & development stipend🚌 Commuter benefits (Bay Area)🚘 Uber ride stipend for late office nights🏡 Remote office stipend🍔 Daily catered lunches via Sharebite✈️ Onboarding trip to SF HQ for remote employees🥤 Monthly happy hours🎉 Annual company offsites (last one: Palm Springs 🌴)Interview ProcessChat with Recruiter (30 min)Chat with Member of the Team (45 min) Chat with Member of the Team (45 min)Chat with Hiring Manager (45 mins)Final Interview Loop (3 hours)Background & reference checksWe move fast and keep candidates informed at every stage.Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.