Lead Teller

KeyBank - 801 Frontage Road - Responsibilities: Manage day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; Act as a resource to identify and resolve more complex client servicing issues; Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the clients to a Banker; Assists clients in achieving their financial goals and objectives through the use of financial wellness tools; Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets