ServiceNow Operations Analyst / Business Analyst
IDR is seeking a ServiceNow Operations Analyst / Business Analyst to join one of our top clients for a hybrid opportunity in Brentwood, TN. This role focuses on supporting a rapidly growing healthcare organization by managing and optimizing the ServiceNow platform used across multiple locations nationwide. The organization is expanding quickly, and this position offers a chance to be a key platform owner and driver of improvements within the enterprise ITSM environment.Position Overview for the ServiceNow Operations Analyst / Business Analyst:Serve as the primary owner of the ServiceNow platform, ensuring performance, scalability, and alignment with business needsTroubleshoot and resolve issues within ServiceNow, identifying root causes and implementing solutionsConfigure and modify ServiceNow workflows, forms, and functionality to support evolving operational requirementsAnalyze platform data and reporting to identify trends, inefficiencies, and opportunities for improvementPartner with IT leadership, support teams, and business stakeholders to prioritize enhancements and platform initiativesRequirements for the ServiceNow Operations Analyst / Business Analyst:Hands-on experience with ServiceNow administration, configuration, or platform support (beyond end-user experience)Proven ability to troubleshoot and resolve technical issues within ServiceNowExperience with reporting, data analysis, and translating insights into actionable solutionsStrong understanding of ITSM processes and ticketing systemsAbility to manage multiple priorities in a fast-paced, high-growth environmentWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization.Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.