Front Desk/Belayer

Job TypePart-timeDescriptionSessionJob DescriptionJOB TITLE: Front DeskDEPARTMENT: Front Desk/OperationsREPORTS TO: Kai SchusslerFLSA STATUS: Part Time/ Non-ExemptREVISED DATE: Mar 13, 2025ABOUT SESSION:Session's mission is to deliver on the promise of "time well spent." We believe how people spend their time reflects the greatest expression of their priorities. We exist to enhance the quality of life in the communities we serve. We believe a winning culture of "time well spent" begins with our employees, who enable Session to bring our brand to life via our climbing product and programs, fitness offerings, yoga programs, and social spaces. Front Desk Position Summary:The core function of the Front Desk role is to support the needs of our customers while being a representative of Session. It is essential in day to day operations as well as the overall customer experience. The role is responsible for welcoming customers into the building, getting them oriented for the duration of their visit, and addressing any needs that arise while maintaining a risk-averse environment as much as possible. Essential Duties and Responsibilities: [ Note that this is not intended to restrict the tasks that may be assigned.] Maintaining a clean and professional work environmentOperating a POS system to sell day passes/memberships, retail merchandise, and food and beverage. Conducting belay tests for both top rope and lead (if qualified) as well as orientations on our auto belays. Belaying for events such as birthday parties, school visits, scouting events, and others as necessary. Performing cleanliness and safety checks in all parts of the facility. Completing your on-shift checklist duties and submitting your checklist. Speaking to our program offerings. Giving facility tours/orientations. Regular attendance and schedule adherenceCommunicate, teach, and enforce Session's safe policies and strategiesProactively observe the gym and immediately address any safety or conduct concernsOffer consistently excellent hospitality and customer serviceWelcome new Session users and maintain positive and professional rapport with membersQuickly develop and maintain knowledge of Session's many membership offerings and perks, classes and programs and promotional dealsFacilitate customer check-ins, sales, and bookingsRestock and organize retail offeringsLaundry and some cleaningOther duties as assignedRequired Skills and AbilitiesTo perform this job successfully, list the essential duties that an individual must perform satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excitement for and interest in the climbing industryExcellent communicator Able to operate a computer Top rope/lead belay certified or able to become certifiedAble to receive and implement constructive feedback Timely, professional, and courteousAble to pass a background checkCertificates, Licenses, RegistrationsCPR/First Aid Certified Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly: 6 or more hoursDepth perception (three-dimensional vision, ability to judge distances and spatial relationships)Ability to stand, walk, sit, stoop, kneel, crouch, and crawlAbility to talk and hearFrequently: 3 - 6 hoursAbility to wear harness, helmetAbility to use hands to grasp and arms to reach to propel oneself up and down a climbing wall and/or use belay device and rope systemVision: Color Vision (ability to identify and distinguish colors)Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Temperature controlled indoor work environmentExposure to airborne chalk particles This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. All employees are to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, management and stakeholders.