Passenger Service Account Manager

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.For more information, visit www.abm.comAt ABM, we are looking for a Passenger Service Account Manager who brings passion, precision, and presence to airport operations, someone ready to lead teams, partner with airline clients, and deliver world-class service where it matters most: at the gate. If you're a confident leader who thrives in fast-paced environments and loves turning complex operations into seamless passenger experiences, this is your runway moment.3+ years of leadership experience in aviation, airline operations, ground handling, hospitality, or high-volume service environmentsStrong client-facing experience with the ability to build trust and influence outcomesProven success leading large teams in time-sensitive, customer-driven operationsExceptional communication, decision-making, and problem-solving skillsComfortable navigating ambiguity, shifting priorities, and high-pressure situationsProficient with Microsoft Office and operational reporting toolsFlexible availability including nights, weekends, and holidaysAs a Passenger Service Account Manager, you'll be at the heart of airport operations: driving performance, inspiring teams, and ensuring every passenger interaction reflects excellence.Be the primary relationship owner for assigned airline partnersLead end-to-end passenger service operations including check-in, boarding, gate activities, VIP handling, and IRROPsSet the tone for exceptional customer service, safety, and operational excellenceInspire, coach, and develop supervisors and frontline teams to perform at their bestAnalyze performance metrics, identify trends, and implement continuous improvementsOwn staffing, scheduling, payroll accuracy, and budget accountabilityAct decisively during irregular operations-solving problems before they escalatePartner cross-functionally with HR, Training, Safety, and FinanceDeliver clear, confident performance updates to senior leadership and airline stakeholdersWhy This Role Stands OutA visible leadership role with real operational and client impactOpportunity to work directly with airline partners at a major airportCompetitive compensation and comprehensive benefitsClear pathways for growth within a global, service-focused organizationA team-driven culture that values initiative, accountability, and excellenceReady for Takeoff?If you're energized by leadership, motivated by results, and passionate about delivering unforgettable passenger experiences, we want to hear from you. Apply today and help shape the journey from curb to cabin.