LCA Customer Success Specialist - French-speaking

We are looking for a French-speaking LCA Customer Success Specialist to join our fast-growing team. You will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.Why One Click LCAOne Click LCA is the world-leading construction and manufacturing Life Cycle Assessment platform, operated as SaaS. It integrates with all the leading design software packages and all environmental databases in the industry, and provides over 60 modules for low-carbon design and carbon transparency.You will be working with cutting-edge tools and a team of world-class professionals and leading organisations to solve one of the world's biggest challenges - decarbonising buildings and construction. We help businesses create value by using science-based and robust metrics to quantify and improve environmental performance.This full-time, permanent position is available on a remote basis for candidates based in the EU time zones.What you will do:Deliver customer trainings and onboardings on building and infrastructure Life Cycle Assessments to make them successful in their use of our softwareSupport customers in achieving compliance with local construction and infrastructure LCA standards, LEED, BREEAM, and similar frameworksHelping our customers via email and remote meetings with their queries related to the software, technical queries about construction LCAs, along with calculation methods and license administrationOwn the Customer Success role for our building and infrastructure clients in the region by establishing a trusting relationship with customers, ensuring high levels of customer satisfactionStay up to date with the One Click LCA platform inside and out to be able to help customersWriting and contributing to guidance articles which are published on our Customer Help Centre pageIdentifying platform improvements and raising them to Product ManagementWhat you need:Ability and motivation to become an expert in the construction sector LCA softwareExperience in technical support, product training and process documentation is an advantageAnalytical thinking with customer-first mindsetFast learning skills and desire to improve constantlyExcellent communication skills both externally and within the teamProficiency in English, as it is our working language, and French, due to the market you will cover. Additional languages are seen as an advantageWhat we offer:The opportunity to contribute to a more sustainable futureSubstantial freedom – with flexible hours and remote working supportedTechnical challenges and substantial responsibility, with the opportunity to witness the direct impact of your workCompetitive compensation and opportunities for professional developmentA dynamic, friendly, motivated, and diverse team of professionals committed to creating a positive impact on the worldInterested?We are eagerly waiting for your application until 31 May 2026. Applications are reviewed upon receipt, so please apply promptly to be considered.Learn more about us atwww.oneclicklca.com.We train, equip and support the makers of a zero-carbon future to tackle low-carbon design, planning, manufacturing, and procurement using life-cycle assessment to achieve zero.This is how we do it:We train everyone in the world to life-cycle assessment via One Click LCA Academy for free.We provide software tools to decarbonize any project or product anywhere in the world.We create free resources and policy tools to power all the makers of zero-carbon future.We aim to power one million users by 2035.Maximizing our decarbonization impactsWe’re training tens of thousands of people for free annually via One Click LCA Academy.We provide One Click LCA Planetary, a free embodied carbon software for everyone.We author free policy papers and best practice guidelines for governments and businesses.Supporting decarbonization outside our direct businessWe invested over 150 000 EUR in the creation of a surplus construction materials marketplace business to reduce site wastage and advanced regulations supporting this activity.We have invested 150 000 EUR in the construction of new primary wind power in Finland.We donate annually to a number of sustainability NGOs in line with our mission.Minimizing our internal carbon impactsWe’re a proud signatory of the World Green Building Council Net Zero commitment and shall achieve zero carbon facilities by 2030.We’ve invested in primary wind power generation capacity to power our entire operations.We minimize travel emissions by supporting remote work and encouraging public transport.We do not serve meat in any company events or dinners and use plant-based milk.We operate a paperless business.We have a very supportive, highly expert, and friendly team of colleagues.We leave staff a great deal of autonomy & freedom; you can get done what needs to get done.We have a low hierarchy and support an open flow of information.Our team is highly international and represents well over 40 nationalities.We work on the same mission together with our customers to create a zero-carbon future.One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers to generate and publish third-party verified EPDs and allows assessment of circularity, life-cycle cost, and soon also biodiversity.One Click LCA is used in +170 countries. Its decarbonization platform includes a unique global database with +500,000 LCA datasets, and it supports +140 standards and certifications, including LEED, BREEAM, GRESB and other regulations.One Click LCA was founded in Finland in 2001 and has a team of +330 people on all continents.Learn more at: www.oneclicklca.com