Shift Lead - UES

DescriptionCompetitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day's leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.Our Vision: To give rise to lifelong memoriesOur Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.Every day, we strive to embody our company's five core values:Welcome All- We are all in it togetherWork Hard and Be Kind- We pull our weight, we do our best, and take care of each otherLead with Heart- We operate with empathy and integrityRise Up- We take initiative to make things betterSavor It- We are present and find the fun!THE ROLE: SHIFT LEAD (COOKIE LEAD)Shift Leads, aka Cookie Leads, collaborate with General Managers and Assistant General Managers to oversee shifts and supervise team members. Shift Leads provide on-the-ground support and ensure retail, baking production, and cleaning needs are met. Shift Leads also assist with other tasks throughout the bakery, including ordering supplies and opening/closing the bakery each day. The ideal Shift Lead candidate has strong problem-solving instincts and a knack for motivating and coaching employees.What We're Looking ForPeople-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team membersStrong communication & interpersonal skills; team-oriented with a positive attitudeMaintain a high level of professionalism and care: be adaptable, flexible, and patientMust be reliable, responsible, and punctualAbility to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeledStrong attention to detail in customer interactions and product knowledgeEmbody and promote the values and standards of Levain BakeryJob Responsibilities:Leadership & Team SupervisionLead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspectiveSet the tone for each shift by maintaining a positive, can-do attitudeSupervise team members and support them when challenges arise, while fostering a respectful, goal-oriented, and team-oriented work cultureAct as a mentor by providing feedback and coaching to identify areas of improvementContinuously participate, contribute, and collaborate to improve product knowledge and customer service skillsCustomer ServiceGreet customers with a warm and welcoming demeanorEnsure every guest receives consistent, accurate, high-quality service that reflects Levain's brand standardsFoster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakeryResolve customer issues promptly and courteously and operate with empathyOperationsSupervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently metAct as designated keyholder for bakery; responsible for opening and closing the storeOversee cash handling and bank deposits dailyConsistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery's quality standardsAdept knowledge of Toast POS systemEnsure all in-store and third-party delivery (3PD) orders are accurate and safely preparedMaintain cleanliness in all areas of the store, including customer areas, restrooms, and workspacesManage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicalsDelegate restocking, cleaning, and organizational tasks to the teamRequirementsMinimum 2 years of food service, QSR, or retail experience, with 1 -2 years supervisory experience preferred (depending on location)Open availability: ability to work mornings, nights, weekends, and holidaysAbility to lift/push 25-50 poundsStand/walk for an 8-hour shift (excluding a 1⁄2 hour break); some locations require walking up and down stairsRead and communicate in English, both verbally and in writingUtilize basic computer skills (Email, Microsoft Office)Must have valid DOH Certification & additional regional required food handlers' certificationsCompensation & Benefits$21-24/hour + tips + up to 15% quarterly bonus potentialHealth, Vision, Dental InsuranceEmployer-funded Healthcare Reimbursement AccountAdditional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement14 Weeks Fully Paid Parental LeaveTwo Weeks of Paid Time Off401K with 3.5% Company Match