RMA (Repair) Technician [Santa Ana]

Iteris is seeking an RMA Technician who will be responsible for performing product diagnosis, repairs and service to include: diagnose problems, including problem identification, research of problem, isolation of issue, and completion of resolution. Candidates for this position should be excellent communicators with advanced problem-solving and analytical skills, be detail-orientated and well-organized, and have a very strong commitment. Strong technical knowledge with the ability to troubleshoot and resolve hardware and software issues is needed, with the ability to perform effectively with high quality with little direct supervision.What You Will Be DoingSimulate, emulate and troubleshoot customer's issues and repair or replace the electronic component in a timely mannerProvide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshootingAdhering to Manufacturing Process instructions or other established procedures during the manufacturing process to produce a quality productFollow all applicable work instructions to perform testing and repair processesTake initiative to identify problems and their root causes as well as participate in implementing solutionsDiscuss problems (technical and process) encountered while testing/troubleshooting with manager and engineering staff and recommend solutions to improve work efficiencyEscalate product and process issues to management and help with problem resolutionFollow all corporate, safety and production procedures and regulations and maintains a clean and orderly workstationPerform additional duties that may be given or assigned from time to time or as needed due to the demand of businessMay work longer hours when neededWhat You Need To Be Successful In This RoleHigh School degree or general education degree (GED)Over three (3) years working in a manufacturing environmentOver two (2) years experience with RMA transactions and process handlingTroubleshooting, identification of electronic and mechanical failure modesAbility to read and interpret electrical schematics, written orders and specifications, blueprints, and instructionsFluent domain of the English language: Ability to read, write and speak English wellStrong organization and time management skillsSupport assembly as neededProficiency with Microsoft Office SuiteMust be legally authorized to work in the United StatesBilingual (English/Spanish), a plusAbility to exert moderate physical effort, typically involving, some combination of climbing and balancing, stooping, kneeling, crouching, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds)Iteris anticipates paying an hourly rate between $25.00 and $28.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.#RMAtechnician #Repair #Electro #MechanicalWhat’s In It For YouIncentive-based yearly bonus401(k) with immediate matching and no vesting periodGenerous Paid-Time-Off [PTO] benefitsComprehensive medical, dental, and vision coverageLife insuranceMedical reimbursement plansDisability coverageEducation assistance programIteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris’ cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris’ advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris’ website at www.iteris.com.The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva’s website at www.almaviva.it.Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver’s license may be required based on essential duties.