EMS Customer Service Representative

EMS Customer Service Representative/Call TakerEMS Customer Service Representative/Call Taker with day and night shifts available in Elmhurst, IL.History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.ResponsibilitiesAnswer, screen, and direct calls for entire companyDistinguish the need for emergency transportationPre-arrange transport for facilities while determining the level of care needed for the patientsArrange specialty and critical care transportationProvide information and assistance for customer service inquires as neededCommunicate with multiple departments and EMS personalProvide supportive information to customers to assist them in arranging appropriate transportDevelop effective solutions for customer service issuesDirect calls to Flight Desk as appropriateAll other duties as assignedQualificationsPleasant, professional phone mannerDetail orientedTyping skills of 30 wpm or betterAbility to excel in high-stress environmentAdapt to frequently changing policiesAbility to learn policies and procedures for facilities and recognizing when to apply themMedical background a plusMust pass 2-3 weeks of trainingEMD certification will be provided by Superior within 1 year of employmentHigh School Diploma or GEDBenefitsCompetitive compensationHealth/dental/life insuranceTuition reimbursementOpportunity for Career GrowthCheck out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: Benefits Page.Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/VSalary Range: USD $18.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates.