Membership Coordinator

Yellowstone Local is proud to represent Hickory, an industry leader in home services and HVAC membership solutions.If you're the kind of person who thrives on keeping customers happy, systems organized, and teams connected, this is the opportunity you’ve been waiting for.What's in it for You?Competitive salary: $55,000–$85,000/yearCommission potential to reward your performanceFull-time, stable office position (8:00 AM–5:00 PM with flexibility during peak seasons)Medical, dental, and vision insurance401(k) with company contributionAccess to training in clean energy systems, CRM software, and leadership developmentWhy You’ll Love It HereYou’ll be part of a company that puts people first, customers, and employeesSupportive and respectful team culture that values your inputGrowth mindset encouraged: we raise the bar and want you to grow with usA mission-driven environment focused on customer satisfaction and continuous improvementYou’ll never be bored, there’s always a new challenge to conquerYour New RoleAs the Membership Coordinator based in Mahopac, NY, you’ll be the trusted go-to person for our growing base of maintenance plan members. You’ll drive sales and retention of memberships across service areas including Manhattan, Mahopac, White Plains, Freeport, and Long Island, while helping the entire operation run smoother and smarter.What you’ll be doing:Serve as the main point of contact for all membership inquiries, renewals, and sign-upsEducate customers on the benefits of their membership plansSchedule preventative maintenance appointments and manage related communicationsKeep our CRM clean, current, and loaded with accurate dataCoordinate with internal teams (technicians, dispatchers, accounting) to deliver a seamless experienceSend out renewal estimates, confirm renewals, and follow up on salesSupport outreach and marketing campaigns to boost membership retention and upsell opportunitiesHelp resolve escalated customer concerns related to membershipHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)2+ years in customer service, administration, or sales (HVAC experience is a plus)Goal-driven and results-oriented mindsetExcellent communication skills with a calm, customer-first approachExperience with CRM platforms and tools like ServiceTitan, Google Suite, and Microsoft OfficeOrganized, detail-focused, and able to work independentlyWillingness to learn about HVAC systems and improve processesHickory is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow