Customer Service Representative

About Park Core GroupPark Core Group provides professional parking management, vehicle flow coordination, and on-site guest support services for commercial properties, event venues, hospitality locations, and residential communities. Our teams focus on safety, organization, and excellent customer service.Position SummaryWe are searching for a dependable and customer-focused Customer Service Representative to support parking operations in Cincinnati. This role assists drivers and guests, answers parking-related questions, and helps ensure smooth and efficient daily operations at assigned locations.Key ResponsibilitiesAssist guests and drivers with parking-related questions and concerns. Provide clear directions to parking areas, payment points, and exits. Respond to customer inquiries in a professional and courteous manner. Support on-site parking staff and supervisors as needed. Monitor parking areas to ensure a positive guest experience. Follow company policies, safety procedures, and service standards.Minimum RequirementsQualifications High school diploma or GED required. Strong communication and customer service skills. Ability to remain professional in fast-paced or high-traffic environments. Ability to stand, walk, and work on-site for extended periods. Reliable, punctual, and team-oriented. Previous customer service or parking experience is a plus but not required. BenefitsCompetitive hourly pay. Paid training and onboarding. Flexible scheduling (full-time and part-time shifts available). Opportunities for advancement within parking operations. Employee recognition programs. Health insurance, 401(k), and paid time off may be available based on employment status and company policy.