SFDC UI/UX Specialist

ResponsibilitiesCall Center Implementation UI/UX – the candidate must have working experience in DESIGNING UI/UX from scratch for Health care Call Center applicationsCandidates must have worked onDefining requirements working with business usersCreating wire frames and prototypesDESIGN the UI/UX for call center from scratch. This includes the belowDefining business / user workflowsDesign UI / UX according to the needed workflowsDesign of data sharing mechanisms and escalation mechanismsDevelopment of the UI/UXIntegration with external systemsProjectIntegrate with the LA Care Phone system to help identify callers (Cisco)Store Contact, Case and Activity information related to all callsIntegrate with internal and external data sources (web services, batch integration)Additional InformationAll your information will be kept confidential according to EEO guidelines.J-18808-Ljbffr