Installation Engineer

Overview In this role you will serve as the escalation point for Enterprise Managed Service customers, handling complex network issues and coordinating with carriers. You will manage escalated tickets, maintain configurations across platforms, and document standard procedures while supporting Tier 1/2 teams. You’ll work nights and weekends as needed, contributing to reliable, secure network operations and knowledge sharing across the group. ResponsibilitiesManage escalated tickets from Tier 1/2 and install groupsServe as escalation point for Enterprise Managed Service customersCoordinate with off-net carriers to resolve escalated issuesMake adjustments to customer networks as requestedKeep customer configurations up to date across multiple platformsCreate and maintain technical documentation of processes and proceduresAct as a knowledge resource to Tier 1/2 and install teamsMaintain regular attendance and be available for nights, weekends, and overtimeOther duties as assigned Key requirementsCisco CCNA or similar certificationJuniper JNCIA or similarCiena CE-P or similarExperience with Cisco, Juniper, Ciena, Meraki, Mojo, Fortinet, SonicWall, WatchGuard platformsKnowledge of Broadband, Wi-Fi, Switch, Router, 3G/4G backup, DSL, Voice, Security technologiesNetworking and carrier services (LAN/WAN, routing protocols, BGP4, MPLS, VPLS, EVPL)IP implementations including QoS, policing, Layer 2/3Metro Ethernet, TCP/IP, SIP, VPN, MPLSCritical thinking and ability to work independentlyStrong documentation and knowledge-sharing abilitiesWillingness to work nights/weekends/overtimeProblem-solvingKnowledge sharingSelf-motivationBroadband, Wi-Fi, Switch, Router3G/4G backup, DSL, Voice (BCV, PRI, SIP, BVE) and Security (Firewall, USM, UTM)Carrier class data/voice network services (LAN/WAN, routing protocols, BGP4, MPLS, VPLS, EVPL)