Data Center Logistics Manager, AWS DC ops

DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Be a part of operating the world's largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.Key job responsibilitiesLogistics Operations Leader - It is the manager's responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor.Determine timelines that meet business and customer expectations; ensure they are met.Partnering with the management team to establish and maintain quality control standards.Remove roadblocks and obstacles for major initiatives.Logistics Business Leader - It is the manager's responsibility to act as a Logistics business leader by doing the following:Serve as primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective areaServe as primary developer of team strategies, vision and goals for their team in alignment with the broader organizationEnsure operational practices are fully compliant with legislation and policyGenerate and/or filter information from higher levels of management to their teams creating, managing, and supporting recognition and communication programsLogistics People Leader - It is the manager's responsibility to act as a logistics people leader by doing the following:Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives.Serve as primary facilitator of team coordination and cohesion.Maintain a strong focus on personal and team growth and development.Be a strong supporter of projects outside of day-to-day operations.Distribute new opportunities fairly amongst the team when available.Hold regularly scheduled 1:1's with a focus on personal development.Ensure accountability and documentation on coaching opportunities.Opening new requisitions and ensure bar is being raised with new internal hires.Must be accessible at all times via telephone, text, or similar instant messaging platforms.Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).Process Improver- The manager shall be a champion of continuous improvement by:Proactively driving process standardization and continuous improvement across the org.Contributing to operational deployment plans outlining critical and best practice launch activities.Teaching how to create documents, processes, tools and metrics that reflect outcomes.Conducting post-deployment evaluations to measure launch effectiveness (PDSA).Advising team members on process improvement strategies.Audits - The manager will conduct monthly audits using a standardized checklist.Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally.Travel- Travel between sites and across the cluster based on the need of the team and business.Design and implement the risk assessment framework for the AWS transportation program.Anticipate challenges/obstacles the transportation business would encounter while expanding geographies.Manage overall compliance of the programResearch state/ local level fleet and driver regulations and ensure specific SOPs are in place.About the teamWhy AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.Basic QualificationsExperience owning program strategy, end-to-end delivery, and communicating results to senior leadershipHigh School diploma or equivalentExperience with basic web-based tools and products like Outlook, Excel, Word and SharePointExperience in a 24x7 operational services or support environmentExperience hiring and developing strong talent and building a teamExperience owning program strategy, end to end delivery, and communicating results to senior leadershipMust have 3+ years logistics management experience. Must have 3+ experience training and managing people and teams.Preferred QualificationsExperience that includes strong analytical skills, attention to detail, and effective communication abilitiesAn ability to figure things out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problemsStrong decision-making skills. Ability to operate with significant autonomy and discretionAbility to prioritize and understand constraints in both customer and business teamsAbility to establish credibility and work with key internal partners to get things doneDemonstrates excellent problem-solving capabilities in managing process variability and system dependencies, while mitigating data availability constraintsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, MS, Canton - 28.00 - 50.00 USD hourly