Genesys Cloud Workforce Optimization Specialist

CTG is seeking a Genesys Cloud Workforce Optimization Analyst for onsite work in Miami, FL (hybrid with Kansas City option). The six‑month contract focuses on operational execution, analytics dashboards, IVR development, and routing optimization within the Genesys Cloud CCaaS environment. The role emphasizes collaboration with operations, documentation, and training to enable ongoing ownership of Genesys Cloud capabilities. Strong English communication is required. #J-18808-Ljbffr