Manager, Team Member Relations

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About the Position The Guest Experiences team at Chase Center is looking for a Manager to provide strategic leadership to the Guest Experiences department's Team Member Relations function, aligning department goals with the broader organizational mission. In this role, you will oversee all aspects of Team Member logistics, including scheduling, payroll, and compliance with department policies, company policies, and union contracts. The ideal candidate will be a proactive, solutions-oriented leader who can anticipate future challenges and foster a high-performing, innovative, and accountable team. This role reports to the Director, Guest Experiences Operations. Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a full-time position based onsite in San Francisco, CA. Key ResponsibilitiesDevelop and implement plans for managing team member scheduling, payroll, and compliance across all Chase Center and Thrive City eventsLead, motivate, and manage Guest Experiences team members, providing guidance and mentorship to support their professional developmentFoster a culture of continuous learning and accountability, empowering team members to take ownership of their responsibilities and actively seek out innovative solutions to problemsActively listen and facilitate open dialogue to address issues constructively and promote a proactive approach to continuous improvementServe as a key liaison between the Guest Experiences team and other departments (e.g., People Operations, Events and Finance) to ensure payroll data accuracy and support key organizational initiativesProactively identify opportunities for improvement, growth, and efficiency within team processes and projectsActively seek feedback from peers, supervisors, and stakeholders to drive self-improvement and address areas of development; encourage and facilitate open communication and a culture of feedback within the teamServe as part of the Guest Experience event rotation overseeing the Guest Experience operation (or a portion of it) for Chase Center and Thrive City eventsOversee daily, weekly, and monthly payroll operations, ensuring strict compliance with established policies, procedures, and relevant regulationsManage the tracking and resolution of team member infractions in a fair and impartial mannerCollaborate with the People Operations team to assist with the hiring and onboarding of all Guest Experience team members, ensuring compliance with union contracts, as well as state and federal regulationsManage two full-time employees (1 Coordinator + 1 Specialist), ensuring consistent coaching, accountability, and professional growthOther duties as assignedRequired Experience & SkillsBachelor's degree or equivalent work experience.Minimum 5 years in human resources, team member relations, or a related field; 1-2 years of people management experienceExperience with payroll processing, scheduling, and time and attendance software, preferably Ultimate Kronos Group and STARSAbility to lead, motivate, and mentor a team in a fast-paced environmentExceptional written and verbal communication, customer service, and conflict resolution skillsAbility to build positive relationships with peers and stakeholders at all levels of the organizationTime CommitmentAbility to work extended hours, including nights, weekends, and holidays as necessaryCompensation$87,000 - $92,000 + BonusComprehensive Medical, Dental and Vision benefits for employees and dependentsEmployer 401K matchVacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leavesWarriors home tickets, team store discount and more!Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Golden State is an equal opportunity employer. We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Want to learn more about who we are and what we value? Visit www.warriors.com/employment Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.