Office Manager

Are you an organized leader with a passion for customer service and team development, ready to oversee daily operations in a fast-paced office environment?Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.This is your opportunity to step into an Office Manager role supporting daily operations across our Chantilly and Winchester locations. You’ll work closely with service technicians, drivers, and office staff to keep everything running smoothly while delivering an exceptional customer experience.We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.What We OfferAs a Culligan Office Manager, you’ll have the opportunity to grow your leadership skills while making a direct impact on operations and team success.Why Choose Culligan? Big company with a small-company feel Commission & Monthly bonus opportunities Career growth and advancement opportunities Supportive team environment Our Benefits Include: 401(k) plans with company match Company-paid portion of Medical, Dental & Vision Insurance Company-paid Life Insurance (optional buy-up available) Flexible Spending Programs Employee discounts Employee Assistance Program Referral program Paid Time Off Professional development assistance REQUIREMENTSWe Are Looking for Candidates Who:Have strong leadership skills and experience supporting, collaborating or managing a team Excel in customer service and know how to handle escalations with professionalism Are highly organized and able to manage multiple priorities at once Communicate clearly and effectively across office and field teams Are comfortable working in a fast-paced, multi-location environment Can manage scheduling, billing, and operational workflows with accuracy Are dependable, self-motivated, and solutions-oriented Have strong computer skills (Microsoft Office; CRM experience a plus) Have experience working with service technicians, drivers, or field teams (preferred) Have 5+ years of customer service or office experience Have 2+ years in a leadership or supervisory role High school diploma or equivalent; business administration experience preferredSCHEDULE 8-hour shift Monday–Friday schedule In-person role (weekly time required in both Chantilly & Winchester locations) PRIMARY JOB RESPONSIBILITIES (A Day in the Life)In this key role, you will oversee office operations and support both customer experience and field team execution by: Managing and coordinating service, delivery, and installation schedules Handling customer inquiries, resolving issues, and ensuring a high level of service Supporting sales efforts through scheduling, coordination, and administrative support Overseeing billing, reporting, and general office financial processes Managing collections and account follow-up activities Training, supporting, and guiding office staff Partnering with service technicians and drivers to ensure smooth daily operations Monitoring inventory, reporting needs, and coordinating with operations Ensuring compliance with company policies and operational procedures Participating in training and development to support continued growth ABOUT USU.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across multiple locations.Culligan is a global leader in water quality solutions with: 90+ years of innovation and product excellence The Good Housekeeping Seal Consumer Digest “Best Buy” ratings The iconic “Hey Culligan Man!” recognition Industry-leading training, service, and support This is your opportunity to lead within a respected organization, support a strong team, and build a long-term career in a growing industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.