Service Support Specialist
Join our Service team in Royston, Hertfordshire as a Service Support Specialist at Sartorius.We are looking for a Service Support Specialist to join our Service team at Sartorius.In this role, you will manage quotations, invoices, service agreements and all aspects of customer information whilst building strong relationships with our customers. You will work closely with service engineers, implementing processes and coordinating with cross functions, ensuring efficient on-time service and maximum customer satisfaction.The team consists of two professionals and we are looking forward to shaping the future with you.This position is available full-time based on site in Royston, Hertfordshire with hybrid working available for two days a week.Your ResponsibilitiesOn a daily basis you will support the service team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details onto the systemYou will play an important role in the day-to-day running of the service team, scheduling engineer appointments, and being the first point of contact for customers via phone and email to ensure smooth transition during the contract renewal processYou will collaborate with many colleagues and teams to contribute to the company's success. You will work closely with engineers and the finance team, building and maintaining good working relationships to enhance the customer experienceYou will run regular reports, be responsible for ordering service agreement consumables, update spreadsheets, and process emails from a shared inboxQualificationsStrong experience within a support administration positionVery good attention to detail, ability to spot errors and rectify themProactive in approach with capacity to multitask and prioritise workloadEnjoy working as part of a team as well as independentlyConfident communicator, approachable, adaptable to changing needs of customers and internal stakeholdersAbility to take ownership of varied processesExperience in SAP (Service Module) ideal, but full training will be providedStrong Microsoft Excel skillsIn order to commence working with us, the successful candidate must have the right to work in the UK.BenefitsPersonal and Professional Development: Mentoring, leadership programs, internal seminar offeringsWork-life Balance: Remote options, flexible work schedulesMaking an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joiningWelcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women networkHealth & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment servicesIntelligent working environment: Working in smart buildings with the latest technology and equipmentAttractive Working Conditions37.5 hours working week25 days annual leave plus public holidaysAnnual option to buy, sell or carry over annual leaveFree parking on siteFree hot and cold drinksHealth & Wellbeing (Benefits Package)Competitive benefits package, including:Private Medical InsurancePrivate Dental InsuranceGroup Life AssuranceTravel Insurance (Employee Paid)Salary Sacrifice Health Assessment ServiceSalary Sacrifice Cycle to Work SchemePlanning Ahead For Your FutureGroup Personal Pension PlanGroup Income ProtectionSalary Sacrifice Will Writing ServiceJ-18808-Ljbffr