Floater - Office Coordinator

JOB SUMMARY: Serves Patients and visitors by greeting, welcoming, and directing them appropriately. As a floater, you will cover not only the Fort Myers clinic but also the Port Charlotte clinic. QUALIFICATIONS: Experience: Office experience and understanding of medical terminology preferred. ESSENTIAL JOB FUNCTIONS: Answer phones while maintaining a polite, consistent phone manner Welcomes Patients/visitors by greeting them, in person or on the telephone Register new patients and update existing patient demographics by collecting detailed patient information, including personal and financial information Facilitate patient flow by notifying the clinic staff of patients' arrival, delays, and communicating updates to patients and clinical staff Respond to patients, prospective patients, and visitor inquiries Protect patient confidentiality by making sure protected health information is secured Schedule patients’ appointments and conduct daily reminder calls Perform File Audits Adherence to company policies and procedures Promote excellent customer service Ensure clinical safety procedures are in place and followed Assists in the facility cleaning, hygiene, safety, and maintenance Ensure patient satisfaction Perform Registered Chiropractic Assistant duties if necessary Abides by HIPAA laws regarding personal medical information Responsible for accuracy and completion of paperwork Responsible for being in compliance with Joint Commission guidelines Supports the philosophy, goals, and objectives of the clinic Perform other related duties as required and assigned Job duties may include other tasks and are not limited to the job description. COMMUNICATION: Communicates effectively and professionally with patients, visitors, physicians, and co-workers using a translator when necessary Documents information received from the patient and disseminates it to the appropriate people or areas. Supports administrative decisions and activities affecting patient care Assists in maintaining and sharing information in order to ensure continuity of patient care through coordination of care provided by physicians and support services. OCCUPATIONAL EXPOSURE: Possible exposure to blood-borne pathogens, chemical hazards; may encounter radiation hazards. MENTAL DEMANDS: Requires constant and frequent judgment and response; occasionally in response to disasters or emergencies, actual events, or drills. Requires English language skills adequate for high-level written, interpersonal, and telephone communication. PHYSICAL DEMANDS: Requires high-level visual and auditory acuity for timely response and patient care assessment activities. Requires the ability to move quickly in response to patient needs, to stand for long periods, occasional overhead and low reaching, and the ability to exert force of up to 50 lbs. occasionally, up to 20 lbs. frequently, and/or up to 10 lbs. constantly. Patient care activities may require the ability to exert force up to 30 lbs. constantly, up to 40 lbs. occasionally, and up to 100 lbs. (rarely).