Service Manager

Service Manager – Modular Home Manufacturing Location: Scranton, PA Full-Time | On-Site Simplex is seeking a Service Manager to lead post-production and post-installation service operations for our modular home manufacturing facility. This role oversees service items, coordinates field repairs, and works closely with production, quality control, and builders to ensure issues are resolved efficiently and correctly. Key Responsibilities: Manage and track service requests from builders Schedule and oversee service technicians and subcontractors Communicate clearly with customers and internal teams on service timelines Identify root causes of service issues and collaborate with production on improvements Maintain service documentation, parts ordering, and cost tracking Ensure service work meets quality standards, safety requirements, and building codes Experience with Microsoft Office Qualifications: Experience in residential construction, modular housing, or customer relations Organized, professional, and customer-focused Ability to manage multiple service items and priorities Valid driver’s license; job-site travel required What We Offer: Competitive pay based on experience Benefits including health, dental, and vision insurances, 401k, and PTO Stable, year-round work in a growing modular manufacturing environment Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What are your salary requirements? Experience: Modular Construction: 3 years (Preferred) Work Location: In person