Paralegals and Legal Assistants

Job Title: Paralegals and Legal Assistants Employment Type: Contract Work Hours: 37.5 hrs./week Work site: 100% Onsite. Location: One Commerce Plaza, Albany, NY, 12257 Job Duration: 2 years Closing: 01/14/2026. #CB Minimum Candidate Qualifications: Paralegal Certificate; and Eligible to work in New York State Job Description and Required Services: Evaluate External Appeal applications for eligibility based on requirements in Insurance Law Article 49. Request necessary information from appropriate party and respond to questions about the process. Investigate complaints against regulated insurance companies, applying mandates in Insurance Law and provisions in the approved policy. Request necessary information from appropriate party and communicate findings when the investigation is complete. Client will train the paralegal on the internal process and applicable Laws, applicants must have excellent written and verbal communication skills. Perform related duties as required: Screen requests for External Appeals in accordance with the Federal No Surprise Act. Screen requests for External Appeal in accordance with Insurance Law, Regulation, and the established protocols. Act as liaison using written and verbal communication for administrative processes with consumers and representatives of financial entities. Keep electronic case files updated, complete and organized. Research, process, and resolve consumer and provider complaints. In addition, the candidate must possess and/or have the ability to: Work individually and as part of a team. Excellent verbal communication, writing, and interpersonal skills. Ability to understand legal mandates. Strong project management skills, including experience managing multiple time-sensitive, complex files simultaneously. Detail-oriented with the ability to organize and prioritize tasks effectively in a fast-paced environment. Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams. Reliability, and time and attendance are critical. Miscellaneous Information: Monday through Friday, 9 PM to 5 PM; 37.5 hours per week. Telecommuting may be allowable upon discretion of the hiring manager. Client does not provide parking, but the office is accessible by bus. Interviews will be conducted in-person or online based on the availability. Training will be provided. The Nexus Staff Difference: Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us. We offer weekly payments via ACH (Automated Clearing House). Serving as Prime Vendors to New York State and New York City for over 10 years.