Senior Implementation Manager

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About The RoleA practice's first weeks on Transform9 decide whether we're a tool they tolerate or infrastructure they trust. You'll own enterprise implementations end-to-end — from kickoff through go-live and hypercare — turning each practice's real-world call flows, scheduling rules, and specialty workflows into a live AI agent their patients rely on from day one.What You'll DoOwn a portfolio of concurrent enterprise implementations from kickoff to go-liveBuild and run project plans spanning telephony cutover, EHR/PM integration, and agent workflow configuration — and keep practices on scheduleLead discovery with practice leadership to map call flows, scheduling rules, and specialty workflows, and translate them into agent configurationCoordinate practice IT, our integration engineers, and product to clear blockers fastTrain front-office teams and run go-live and hypercare until the practice is stable and confidentHand off cleanly to account management with documented workflows and success metricsBuild the repeatable implementation playbooks and tooling we'll scale withLocationFull-time onsite at our Birmingham, AL office. Periodically travel to client practices, especially around go-lives.Requirements5+ years leading implementations, onboarding, or technical project delivery at a B2B SaaS companyTrack record running complex, multi-stakeholder implementations that involve technical integrationsStrong project management discipline: plans, owners, dates, and the follow-through to hold themComfortable with technical concepts — telephony, EHR/PM systems, APIs — and translating between practice staff and engineersExcellent client-facing communication; calm and structured when a go-live gets bumpyNice to haveExperience implementing software for healthcare providers, or working inside a practiceFamiliarity with EHR/PM systems (Epic, Oracle Health, athenahealth, NextGen) or telephony/CCaaSExperience building implementation playbooks from scratchBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveIf you want to fix the front door of healthcare, we'd love to hear from you.Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Note: the Transform9 team will only email you from a transform9.com email address.