Program Manager
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As passionate about our people as we are about our mission. Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY:
The Program Manager provides oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization. This role is responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes. The Program Manager serves as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.
A Typical Day:
- Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high-quality and timely delivery.* Coordinate cross-functional workstreams and manage interdependencies across internal teams and partners.* Develop and maintain program roadmaps for assigned financial institutions (FIs).* Serve as the primary point of contact for program delivery and client engagement.* Manage program-level communications with clients and internal stakeholders.* Provide regular status updates and strategic insights to internal leadership, including senior executives.* Track program progress, identify changes in priorities or strategy, and communicate impacts.* Establish and maintain program governance, including risk and issue management and escalation as needed.* Proactively monitor program health, anticipating and addressing potential challenges.* Manage program documentation and reporting, including dashboards and standard program artifacts.* Monitor program resourcing and escalate potential capacity or staffing concerns.* Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.* Collaborate with cross-functional teams to develop and maintain delivery playbooks and operational best practices.* Foster strong client relationships and ensure a high standard of service delivery. Bring Your Passion, Do What You Love. Here's What We're Looking For:* Typically requires a Bachelor's degree in (relevant degree) and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.* Project Management Methodology exposure preferred (PMP or PMI)* Strong analytical and problem-solving skills* Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint* Experience leveraging AI tools and technologies to enhance program delivery, decision-making, and operational efficiency is preferred.* Good hands-on experience of MS Visio, Lucid charts etc.* Exposure to Jira, Salesforce, Qualtrics, PowerBI etc* Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.* Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.* Capable of assessing project risks and related mitigation steps.* Client first attitude and commitment to satisfaction* Strong written and verbal communication skills* Excellent people and teamwork skills.* Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.* Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.* Financial Services and enterprise software experience preferred. This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Health & Wellness Hybrid Work Opportunities Flexible Time Off* Career Development & Mentoring Programs* Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents* Community Volunteering & Company Philanthropy Programs* Employee Peer Recognition Programs – "You Earned it"Click to find out more about the benefits we offer. Our Culture & Commitment: We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (). We believe in making an impact—in the industry and in the community. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements MissionIn 2004, Q2 founder Hank Seale set out to build a different kind of company. Our mission, to build strong and diverse communities by strengthening their financial institutions, is at the heart of everything we do. VisionOur vision is to create meaningful financial experiences throughout the financial journey so our customers can focus on building lasting relationships with their account holders. To get there, we combine the must-haves of digital banking – feature functionality, operational excellence and integrations – with the next-generation of technology principles: data-driven insights, open technology and design thinking. We call this philosophy FinX, and it spans everything we do, from product development and platform architecture to how we hire. Values**Providing superior software and service starts with our purpose-built culture, defined by our Ten Guiding Principles. These principles were established by Hank Seale, our founder, and have served as a constant reminder of how Q2 employees should conduct themselves with peers, customers, and partners for 15 years. Building something different and special takes the right kind of people, and we hope you'll join our team.