Program Director - SOS

We are seeking a licensed Master’s-level Director (LMSW or LCSW) to lead our SOS program, dedicated to following the CTI model and ensuring adherence to program policies. This pivotal role involves overseeing referrals, canvassing activities, and outreach. The Director may manage a small caseload as necessary, strategize high-risk case meetings, and actively participate in key meetings such as MTA and CBHT. Responsibilities also include creating schedules, ensuring the integrity of progress notes, conducting screenings, and reviewing service plan completions. Join us in making a direct impact by driving forward this crucial community-focused initiative. Essential Position Functions: The Program Director will lead a multi-disciplinary SOS community support Team in collaboration with the State Office of Mental Health and SOS Hub. Manage day-to-day team operations, ensuring compliance with regulatory standards. Coordinate outreach in transit hot spots and hospitals, conducting needs assessments for transition planning. Develop lasting partnerships with MTA, hospitals, NYPD, shelters, and housing providers. Facilitate case reviews and document recommendations for at-risk members. Conduct regular audits to ensure compliance, reporting findings to the SOS Hub QPM Department. Assist in identifying and implementing quality improvement projects. Ensure adherence to regulatory standards in recruitment and performance management. Provide individual and group supervision, training, and mentorship to team members. Coordinate staff schedules for 24/7 crisis response readiness. Collaborate with Single Point of Access to enroll participants and manage staff assignments. Engage stakeholders respectfully, considering cultural differences. Required Knowledge, Skills, and Abilities: Must-have: Licensed Master’s degree in social work, mental health counseling, nursing, or psychology. Experience working with homeless and/or precariously housed populations preferred; management skills development interest. Knowledge of NYC homeless resources, shelter systems, and MTA transit is advantageous. Familiarity with counseling principles for mental illness and substance use disorders. Understanding of treatment, rehabilitation, and community support programs for recipients, families, and staff. Proficiency in crisis management, de-escalation techniques, and violence prevention strategies. Ability to develop, implement, and adjust treatment interventions for individual needs. Strong computer skills including Health Information Technology and Microsoft Office (Word, Excel, PowerPoint); Spanish proficiency a plus. The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer Job Type: Full-time Pay: $90,000.00 - $92,000.00 per year Benefits: 403(b) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Education: Master's (Required) Language: Spanish (Preferred) Ability to Commute: New York, NY 10027 (Required) Willingness to travel: 50% (Required) Work Location: In person