Assistant Office Manager/ Customer Service

OverviewWe are seeking a dedicated and experienced Assistant Office Manager / Customer Service professional to support daily office operations and lead customer service efforts. In this role, you will help ensure exceptional service delivery, manage customer interactions, assist with invoicing and billing, and support team communication and organization. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and the ability to foster a positive environment for both customers and staff.DutiesAssist with daily operations of the customer service department to ensure effective communication and resolution of customer inquiries.Manage vendor relationships to support quality service delivery and customer needs.Handle billing, invoicing, and shipping of products.Organize and manage schedules, including calendar management for team activities and events.Maintain accurate records of customer interactions and feedback for continuous improvement.Collaborate with other departments to streamline processes and improve customer satisfaction.Support planning and coordination of customer engagement initiatives and office events.Assist with team communication and administrative support tasks as needed.QualificationsPrevious experience in a supervisory, administrative, or customer service role preferred.Strong clerical and organizational skills with attention to detail.Excellent phone etiquette and communication skills, both verbal and written.Ability to manage multiple priorities effectively in a fast-paced environment.Experience with event planning is a plus but not required.Familiarity with training and team support practices preferred.Ability to maintain positive vendor and customer relationships.Proactive problem-solving skills and strong decision-making abilities.Job Type: Full-timeBenefits:401(k)Health insurancePaid time off