Trailer Service Advisor

A Service Advisor will be responsible for customer relations, scheduling repair appointments, and recording the condition of vehicles and completing write up indicating the type of work needed.Essential Duties and Responsibilities:Operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager and Service Advisor Specialist to strive to grow the departmentSchedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, obtain official work authorization, and complete write up indicating the type of work needed based on initial SRTInteract with customers as dictated by day-to-day business following the principles of the Customer Bill of Rights. This includes calling customers to solicit work and dealing with customer complaints as they ariseFocus on customers' expectations, predict, and prevent potential problem situations, and strive for continuous improvement resulting in improved customer satisfaction and revenue for the Service DepartmentComplete and scan all necessary work authorizations, invoices, and quality inspection forms into docuphase dailyMaintain a professional working relationship with all the other managers in the dealershipParticipate in training as directed by the Service ManagerGather and maintain work authorizations and other functions necessary to pass internal auditsResponsible for helping the department reach its profit goalsAll other duties as assigned by your supervisorEducation, Skills and Knowledge Requirements:High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceDemonstrated leadership and management skills including the ability to lead, train, and motivate employeesThe ability and desire to work in a team-oriented environmentMust possess the ability to make independent decisions when circumstances warrantThe ability to deal professionally and tactfully with subordinates, supervisors, co-workers, customers and vendorsThe ability to instruct and advise employees in the operation procedures of the Service DepartmentMust be able to maintain strong staff relations and employee morale in the Service DepartmentThe ability to incorporate the Service Department's mission into daily operationsTruck Country / Stoops Freightliner-Western Star Offers:Competitive SalaryComprehensive Benefit Package401K Plan with Company MatchMileage ReimbursementTruck Country / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.