Customer Service Representative ( REMOTE WORK )

1. About Our Client:The organization operates in the benefits provision sector, serving labor unions, credit unions, and associations. It supports various groups including police departments, firefighters, teachers, and postal workers by facilitating access to benefits through direct relationships with over 20,000 union associations primarily in Southern California. This approach addresses the need for streamlined benefits education and delivery within union-affiliated groups.2. About the Opportunity:The Customer Service Representative is responsible for educating union members who seek information about benefits available through their affiliations. This role focuses on providing clear and accurate information, supporting members in understanding their options. The position emphasizes customer service and member support rather than active sales, with sales occurring only if members opt into additional benefits.3. Responsibilities:• Educate union members on available benefits• Respond to member inquiries regarding benefit options• Support members in making informed decisions about additional benefits• Maintain professional and courteous communication with members• Work exclusively with established union associations, with no cold calling4. Requirements:• Must reside in California• Flexible working hours• Fluent in English; bilingual skills are a plus but not required• Self-motivation and strong customer service skills• Integrity and willingness to learn and grow professionally5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.6. Benefits & Perks:• Health insurance reimbursement for qualifying staff• Company-provided life insurance at no cost• Retirement plan with collectively bargained progressions and renewal commission vesting• Union membership benefits including free college classes, student debt reduction, scholarships, additional life insurance, roadside assistance, and identity theft protectionEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.