Social Media & Online Reputation Manager

We are seeking a Social Media & Online Reputation Manager to strengthen our brand’s online reputation, drive social media growth, and build an engaged community across multiple platforms. This role will be responsible for strategy, execution, and performance analysis, ensuring long-term channel growth and brand visibility. Key ResponsibilitiesManage and protect the company’s online reputation, including proactive monitoring and issue responseManage all HFM Thailand social media platforms, including planning yearly activity calendars, developing monthly content strategies, and creating original content from ideation to posting.Analyze data to evaluate performance, generate insights, and refine strategies.Build and nurture online communities, fostering engagement and loyalty.Stay updated on digital trends and platform algorithm changes to adapt strategies accordingly.Requirements5+ years of experience in social media management, content creation, or ORM, ideally in financial services, fintech, or a fast-paced digital environmentStrong understanding of trading, forex, or financial markets, or a genuine willingness to learn quicklyStrong analytical skills with the ability to derive insights from data.Hands-on experience managing multiple platformsDemonstrated experience in online reputation management.Strategic thinker with problem-solving ability.Excellent communication and collaboration skills.Preferred QualificationsExperience in community management (fanbase, membership, online forums, etc.).Strong creative skills in copywriting and content creation.Language: business-level English proficiency.Working ConditionsOffice-based role with occasional on-site support