Learning Enablement Analyst

About LiveopsLiveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.The Learning Enablement Analyst is responsible for the end-to-end operational execution of learning and certification programs across multiple stakeholders, systems, and timelines. This role exists to ensure that programs move efficiently and consistently through a complex operational ecosystem-reducing friction, increasing throughput, and maintaining predictable outcomes at scale.Serving as a strategic partner to Learning leadership, Program Leads, Knowledge Management, and Agent Support, the Learning Enablement Analyst identifies systemic operational pain points, ensures dependencies are managed, readiness criteria are met, risks are mitigated early, and execution remains aligned to operational standards. This role provides a single point of accountability for cross functional coordination so that delivery teams can focus on execution rather than orchestration. This role ensures that operational complexity does not become a bottleneck to scale, consistency, orquality as learning and certification programs continue to grow.The Qualifications We're Looking ForBachelor's degree or equivalent work experience required4-7 years of experience in learning operations, enablement, program management, process improvement, or operational leadership rolesDemonstrated ability to reduce friction, improve execution flow, and increase throughput in operational environments.Strong systems-thinking skills with the ability to identify root causes and drive sustainable solutionsExperience leading cross-functional initiatives and influencing without direct authorityAbility to define standards, success measures, and enablement frameworksFamiliarity with certification programs or agent lifecycle operations preferredExperience working in Salesforce Lightning or comparable enterprise platforms strongly preferredThe Competencies You BringSystems ThinkingOperational LeadershipEnablement StrategyQuality & Risk ManagementInfluence & Change EnablementCross-Functional CollaborationData-Informed Decision MakingThe Value You DeliverOwn and govern core Learning Team operational processes and enablement standardsDefine success measures, review rhythms, and improvement approaches for learning operationsMaintain a high-level operational view of all certifications and the end-to-end certification lifecycleLead initiatives to streamline certification administration, handoffs, and manual workflowsPartner with Learning Program Leads to optimize operational flow and reduce frictionEstablish scalable approaches for identifying quality gaps, recurring issues, and remediation needsCollaborate closely with the Agent Support Team to improve pre-certification experience and agent satisfactionDrive cross-functional alignment and execution of operational enablement initiativesProvide leadership with insights and recommendations that inform tooling, prioritization, and roadmap decisionsEssential Job FunctionsEssential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.Ability to sit or stand at a desk for extended periods of time while working on a computer.Available for virtual meetings in a non-distracted environment.Ability to work independently and meet deadlines.Strong written communication skills for creating clear, concise, and structured documentationAdherence to Learning Team organizational guidelines and documentation standards