Service Engineer

Service Support Engineer We are seeking a dedicated, customer-focused Service Support Engineer based in Maryland, New Jersey, or Pennsylvania or the nearby region. In this role, you will support leading biotech, pharma, and academic laboratories by ensuring the optimal performance of our state-of-the-art cell counting and analysis instruments.You will be responsible for installations, qualifications, preventive maintenance, and ongoing customer support, acting as a trusted partner to scientists and researchers. This position offers the opportunity to work hands-on with advanced laboratory technology, build lasting customer relationships, and contribute directly to the company's growth journey. The role primarily covers the Eastern United States. OUR CLIENTOue client is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments. During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow. Here you will experience being part of developing and shaping the company´s ongoing growth journey. Our client offers freedom with responsibility and considers the ability to think outside the box a clear strength. We never do something merely because others do it. We do things because it is the best solution for the company. We cherish our culture, which is based on being agile and solution-oriented.We value both personal and professional development. You will find excellent colleagues, an informal and relaxed atmosphere, and we always prioritize hosting cross-organizational events to strengthen the team spirit. You will get the opportunity to:You will gain experience working with Life Science companies at the forefront of medical science and get an understanding of the industryGain experience in a commercial environmentBuild a solid foundation for your professional growth, and we will support you in building your career at the company.Be part of a supportive and enjoyable work environment where everyone's voice is valued.YOUR ROLE & RESPONSIBILITIESPerform service checks and instrument installations at customer sites/institutionsGive presentations and training to customers on our instrumentsAnswer all questions that may occur while on site or communicating with customersBuild customer relationships and recognize their needsIdentify and execute on sales opportunities with customersAccurately record and maintain customer information in our CRM databaseSupport the sales team with related tasks, as requiredUpkeep of all current instrument policies and looking to improve them in the futureDiscrete and confidential with all customer informationWHAT WE'RE LOOKING FORWe're seeking a candidate with a B.Sc. in Life Sciences or a related field. Experience with GMP, cell culture, and techniques like flow cytometry or fluorescent microscopy is a plus.You're confident in customer interactions, ideally with 1+ year of customer-facing experience, and you communicate clearly—both in writing and presentations. You work independently, take initiative, and adapt quickly when challenges arise.Key qualifications:Strong communication and presentation skillsCan use effective questioning to identify customers' needs.Self-motivated and uses initiative on tasks.Willingness to travel domestically (80 % of work time)OUR FIRMThe QualiFind Group supports multinational manufacturing organizations with their need for key specialist to management talent to successfully complete industrial greenfield, site launches, turnaround or expansions in North America. We actively engage, screen and assess talent for specific search mandates that possess the cultural attributes, technical competencies, and experience to deliver value for our clients.