Employee and Labor Relations Specialist

SUMMARY: It is the responsibility of the Employee/Labor Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee-related conflicts, discipline and discharge. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). ESSENTIAL DUTIES AND RESPONSIBILITIES:Process suspension pending investigation cases, including scheduling, conducting, and documenting due process meetings, interview witnesses, collect evidence, including statements, video surveillance, pictures, and any other documents relevant to the caseReport findings to management of the affected department and consult with management and Employee Relations Management on appropriate course of actionInvestigate and evaluate cases of employee dissatisfaction or disciplineInterview employees and determine issuesProvide guidance and counsel to management on employee related problems which could result in oral or written disciplineAssist with the written disciplinary documentation to ensure consistency in policy applicationContact supervisors, review relevant policies and objectively document facts and opinions relevant to all casesProvide and collect information for unemployment claims and hearingsUnder direct supervision, coordinate matters of routine labor relations such as the application and processing of collective bargaining agreements; the processing of formal grievances; communications with labor unions relating to other disputes and questions that arise between unions and management; responses to union information requests; discipline of bargaining unit members; and compliance with applicable labor lawsProvide case information for employee grievances in compliance with the grievance procedure to management of the affected department and Employee Relations ManagementPerform all duties as deemed necessary for the success of the departmentQUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Strong public speaking abilityExcellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills and meet targeted deadlinesActive listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesExcellent interpersonal and communication skills (verbal and written), fluent English and articulateAbility to work efficiently, independently and cohesively, consistently producing quality resultsProficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook necessaryMust possess excellent conflict resolution skillsEDUCATION and/or EXPERIENCE: Minimum of two years’ experience in the employee relations / labor relations field requiredBachelor’s or related degree preferred