Enterprise L1 Support Engineer – Networking & Remote Help

Socket.dev is seeking a Technical Support Engineer to provide enterprise-level assistance. You will diagnose and troubleshoot basic software and hardware problems, escalate unresolved issues to L2, and communicate solutions via email, chat, and phone. The role involves monitoring device health, remote troubleshooting, and creating clear technical documentation for customers. Ideal candidates show strong problem-solving, excellent communication, and ITIL familiarity, with ability to support 24x7 #J-18808-Ljbffr